Terms of Sale
1. General
1.1 About Us
Iconn Boutique London is an independent reseller of pre-owned luxury goods.
We are not affiliated with, endorsed by, or associated with Hermès, Chanel, Louis Vuitton, Dior, Gucci, or any other luxury brand.
1.2 Product Condition
Unless stated otherwise, all items sold are pre-owned.
Signs of use, age, storage marks, patina, and natural wear may be present.
Condition descriptions are provided to the best of our knowledge and based on our professional assessment.
Customers should carefully review all photographs before purchase.
1.3 Colour & Photography Disclaimer
Colours may vary slightly due to:
- lighting conditions
- photography
- screen settings
- device displays
Minor colour variation shall not be considered a fault or misdescription.
2. In-Stock Items & Sourced-to-Order Items
2.1 In-Stock Items
In-stock items are physically available and ready for dispatch or collection.
2.2 Sourced-to-Order Items
Certain items are sourced specifically at a client’s request.
This includes, but is not limited to:
- specific colours
- hardware preferences
- leather types
- limited editions
- overseas inventory
Once sourcing has commenced, the order is considered personalised and cannot be cancelled for change of mind.
3. Deposits
3.1 Reservation Deposits
A deposit may be required to reserve an item.
Deposits secure one specific item only.
Deposits are non-transferable.
3.2 Sourcing Deposits
Where an item is sourced specifically for a client, deposits are non-refundable once the sourcing request has been confirmed and secured.
This includes costs incurred for:
- supplier commitments
- shipping arrangements
- currency exchange exposure
- authentication services
4. Authentication
All items are authenticated before sale.
Authentication may involve:
- internal review
- trusted industry partners
- third-party authentication services
Independent authentication services requested by the client may be arranged at the client’s expense.
5. Delivery & Collection
Estimated delivery dates are provided in good faith.
Delays may occur due to:
- customs clearance
- flight schedules
- courier delays
- supplier delays
- circumstances outside our reasonable control
Such delays do not automatically entitle the client to cancellation or compensation.
6. Inspection Upon Receipt
The client must inspect the item upon receipt.
Any material discrepancy, undisclosed damage, or delivery issue must be reported within 48 hours of confirmed delivery.
Reports should include clear photographs and supporting evidence.
This requirement does not affect the client’s statutory rights.
7. Security Tag Policy
Where a security tag is attached, it must remain intact.
Returns or claims may be rejected if the security tag has been:
- removed
- damaged
- tampered with
8. Returns & Final Sale
8.1 Change of Mind
All sales are final.
We do not accept returns, exchanges, or cancellations due to:
- change of mind
- buyer’s remorse
- personal preference
- colour preference
- sizing preference
8.2 Not as Described
If an item is materially different from its description or is found to have an undisclosed material defect, we will review the matter and determine an appropriate resolution in accordance with applicable consumer laws.
9. Platform Purchases
Orders placed through third-party platforms including:
- TikTok Shop
- eBay
- Vestiaire Collective
- Vinted
may also be subject to the policies and procedures of those platforms.
10. Intellectual Property
All trademarks, brand names, logos, and copyrights belong to their respective owners.
Their use is solely for identification purposes and does not imply affiliation or endorsement.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England & Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.